📝 1. Introduction

Welcome to WPMart.in! As a provider of digital products and services, we do not offer physical shipping. However, this policy outlines the delivery process, expected timelines, potential issues, and resolutions for our WordPress themes, plugins, and custom services to ensure a smooth experience for our customers.

✅ 2. Delivery of Digital Products

Since all our products are digital, delivery occurs electronically via our website and email. Below are the detailed delivery processes and conditions:

📩 2.1 Instant Download Process

• 🔄 Automated Delivery: Once payment is successfully processed, customers will receive an instant download link via email.

• 🔑 Account-Based Access: Customers can also log in to their account on WPMart.in to download their purchased items at any time.

• 📥 Multiple Downloads: Each product purchase allows multiple downloads within a specified time frame. However, excessive download attempts may trigger security verification.

• ⏳ Delivery Time: Most purchases are available for download instantly after successful payment. However, in rare cases, delivery can take up to 24 hours due to system verification or payment processing delays.

🚨 2.2 Potential Issues & Troubleshooting

If you encounter any issues with the delivery of your digital products, here are some possible causes and solutions:

• 📌 Email Not Received?

  • Check your Spam/Junk folder, as automated emails sometimes land there.

  • Ensure you entered the correct email address at checkout.

  • If you still haven’t received your product within 24 hours, contact our support team.

• 🚫 Download Link Not Working?

  • Ensure you are logged in with the same account used for the purchase.

  • Try using a different browser or device.

  • If the link has expired, request a manual reactivation from our support team.

🛠️ 3. Delivery of Services

For services such as installation, website optimization, security enhancements, or customization, delivery times depend on the nature and complexity of the service. Below is a breakdown:

⏳ 3.1 Standard Delivery Timelines

• 🔹 Basic Installations: 24 – 48 hours

• 🔹 Website Optimization & Speed Enhancement: 2 – 4 business days

• 🔹 Custom WordPress Setup & Configuration: 3 – 7 business days

• 🔹 SEO Optimization & AdSense Approval Services: 5 – 10 business days

• 🔹 Custom Development or Design Services: Varies depending on project complexity (contact support for exact timeline)

⚡ 3.2 Express Service (Paid Add-On)

• 🚀 Urgent Delivery Option: Customers needing urgent delivery can opt for Express Service for an additional charge.

• 🔄 Expedited Processing: Depending on the workload, services can be expedited within 12-24 hours with priority handling.

• 📝 Contact Us Before Choosing Express: If you need an urgent delivery, reach out before purchasing to confirm availability.

📌 3.3 Communication and Updates

• 🔔 Once you purchase a service, our team will contact you via email or WhatsApp to gather necessary details.

• 📆 Customers will receive progress updates throughout the service period.

• ✅ After completion, a detailed delivery report will be provided.

❗ 4. Common Delivery Issues & Resolutions

If you do not receive your purchased product or service within the expected timeframe, please follow these steps:

🚨 4.1 Digital Product Delivery Issues

• 📩 Check Spam/Junk Folder: If you don’t receive the email, check your Spam or Promotions folder.

• 🔗 Retry Download: Log in to your WPMart.in account and try downloading again.

• 🛠️ Browser Issues: Try switching your browser or clearing cache/cookies.

• 📧 Contact Support: If you still cannot access the product, reach out to us with your order number and transaction ID.

🛠️ 4.2 Service Delivery Issues

• ⏳ Delayed Service?

  • Check your email or WhatsApp for any communication from our team.

  • Some services require additional information from the customer before they can proceed.

  • Contact us if you haven’t received an update within the specified timeframe.

• ❌ Incorrect Service or Miscommunication?

  • If the service delivered does not meet your requirements, provide detailed feedback and we will rectify any valid issues.

🔄 5. Order Modification or Cancellation

• 🛑 Once a digital product is delivered, it cannot be canceled or refunded, as per our Cancellation & Refund Policy.

• 📝 Service modifications can be requested before work begins, but once initiated, changes may incur additional fees.

• ❌ Unclaimed Services: If a customer does not provide the required information for a purchased service within 15 days, the service may be considered completed and no refund will be issued.

📜 6. Legal Disclaimer

• ⚠️ WPMart.in is not responsible for compatibility issues with third-party themes or plugins unless explicitly mentioned.

• 🛡️ Customers are responsible for backing up their websites before any modifications or installations performed by our team.

• 🔄 If a service requires modifications beyond the agreed scope, additional charges may apply.

📞 7. Contact Information

For any shipping or delivery-related queries, feel free to contact us:

• 📧 Email: [email protected]

• 📲 Phone / WhatsApp: +91 9076717207

• 🌍 Website: https://wpmart.in

We are committed to ensuring a smooth and reliable delivery experience for our customers. 🚀