📝 1. Introduction

At WPMart.in, we strive to provide high-quality digital products and services, ensuring customer satisfaction. However, we understand that circumstances may arise where you need to request a cancellation or refund. This policy outlines the terms and conditions regarding cancellations and refunds for our products and services.

✅ 2. Eligibility for Cancellation & Refund

🔹 2.1 Digital Products (Themes, Plugins, and Readymade Designs)

Since our products are digital and instantly accessible, we generally do not offer refunds once the product has been downloaded. However, refunds may be granted under the following conditions:

• 🛑 The product is completely non-functional, and we are unable to resolve the issue within a reasonable time.

• 📌 The product is not as described on our website.

• 🔄 There was a duplicate purchase due to a system error.

🔹 2.2 Subscription-Based Services

For any subscription-based services (such as support plans, premium updates, or consultation services), cancellations and refunds are subject to the following:

• ⏳ You can cancel your subscription at any time, but refunds will only be provided if the request is made within 7 days of purchase and the service has not been used extensively.

• 🚫 No refunds will be granted for partially used subscriptions.

• 🔄 Auto-renewal cancellations must be made before the renewal date; otherwise, the charge is non-refundable.

🔹 2.3 Custom Services (Website Setup, Optimization, etc.)

For custom services, cancellation and refund policies are as follows:

• 🕒 If the service has not yet been initiated, you may request a full refund within 24 hours of purchase.

• ⚖️ If work has already started, only a partial refund (up to 50%) may be granted, depending on the progress.

• 🛑 No refunds will be given once the service is completed or delivered.

❌ 3. Non-Refundable Items

We do not offer refunds in the following cases:

• 🤷 Change of mind after purchase.

• ❌ Accidental purchase or failure to read the product description.

• ⚠️ Compatibility issues with third-party plugins, software, or themes not listed in our product specifications.

• 📶 Download failure due to personal internet connection issues (alternative download links will be provided).

• 🚨 Abuse of refund policy, including repeated refund requests.

💰 4. Refund Process

To request a refund, please follow these steps:

1. 📩 Contact us at [email protected] or via WhatsApp at +91 9076717207.

2. 📜 Provide order details, including order number, email used for purchase, and a clear reason for the refund request.

3. 📸 If applicable, provide screenshots or other supporting evidence related to the issue.

4. 🔎 Our team will review the request and respond within 3-5 business days.

5. ✅ If approved, the refund will be processed via the original payment method within 7-10 business days.

⚠️ 5. Chargebacks & Disputes

If a chargeback or dispute is raised without contacting us first, we reserve the right to ban the customer from future purchases and take necessary legal actions. Please reach out to us before filing disputes to ensure a fair resolution.

🔄 6. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page, and it is the customer’s responsibility to review the policy periodically.

📞 7. Contact Information

For any questions or concerns regarding our Cancellation & Refund Policy, please reach out to us:

• 📧 Email: [email protected]

• 📲 Phone / WhatsApp: +91 9076717207

• 🌍 Website: https://wpmart.in

We appreciate your understanding and cooperation in ensuring a smooth transaction process. 🚀